Paper jam
Follow the machine’s on-screen instructions. Remove accessible paper gently; do not force covers or touch hot internal parts.
WE’RE HERE TO HELP
Service & Support.
Already a client? Log a service call below and our team will help with the next step.
Tell us about the equipment and what went wrong. Include the error message and serial number if you have them.
021 811 8111service@vlink.co.zaPlease call us if you need to discuss an urgent issue. A form enquiry is not confirmation of a booked technician visit.
Visulink · Head office
Unit 11 Beacon Business Park, 7 Marinus St, Marconi Beam, Cape Town, 7441Get directions in Google Maps ↗Please contact our team before arranging an office visit.
Before you log a call
Printer offline
Check power, network connection and the selected printer. Make sure the print queue is not paused.
Low toner warning
Note the colour and machine model. Order the correct consumable; do not shake or open toner containers.
Still stuck? Log a call above. Support: 08:00–16:30, with weekend standby technicians. service@vlink.co.za · 021 811 8111
Help us get the right support to you.
When logging a fault, include your company and site, the equipment model, serial number and any error message. Tell us when it started and how it is affecting your work. If you have already tried a restart or another basic check, mention that too.
Our team can discuss remote assistance or the next service step under your agreement. Call for urgent issues or weekend standby availability; a submitted enquiry does not itself confirm a technician appointment.
MANAGED PRINT / STAY AHEAD
Toner running low?
A small warning is the right time to act. Contact our service team to arrange the next step under your printer agreement.
Request toner support ↗Illustrative animation only. Automatic monitoring and toner replenishment depend on your equipment and service agreement.
Toner statusILLUSTRATION
Cyan
Magenta
Yellow
Black
Low toner alert
Black toner is low. Arrange replenishment before it runs out.
Experienced people. Dependable support.
Many of our technicians have been with Visulink for 15 years, with training from day one and extensive hands-on experience.
Printer CPC agreements
Call-outs, labour, preventative maintenance and remote assistance, under your agreed service plan.
Your office, supported
Assistance with BMS telephony, CCTV and access control, connectivity coordination and supplied IT equipment, within the agreed support scope.
When to reach us
Support: 08:00–16:30. Technicians are available on weekend standby. Call to discuss assistance and availability.
One supplier. One support team.
Printers, phones, CCTV, IT and fibre from one supplier. One contact. One support line.
Get a free cost comparisonPrices exclude VAT. Final pricing, availability and inclusions are confirmed in your written quote. T's & C's apply.